Privacy Policy

Thank you for choosing Triple Hearts Care. We are dedicated to upholding your privacy rights and safeguarding them during your website visit.

Our privacy policy exclusively elucidates our online information protocols, detailing the acquisition and utilisation of your personal data. This policy pertains solely to information gathered on this website and does not extend to external sites accessed through ours. We advise you to review the privacy policies of such external sites to comprehend their procedures for collecting and utilising your information.

Definitions

It is imperative to discern the following distinctions in order to fully comprehend our obligations concerning confidentiality:

Confidential – denotes information that is private, personal, and intended to be kept secret.

Private – refers to belongings or information designated for the exclusive use of one particular individual or a specific group.

Understanding these definitions is crucial for fulfilling our responsibilities regarding confidentiality.

Why do we have a privacy policy

We aim for you to feel at ease while utilising our website and entrusting us with your personal and confidential information.

What is covered ?

The Triple Hearts Care Privacy Policy encompasses the collection and utilisation of personal information gathered during your visit to the company website.

Our promise to you

We are committed to adhering to data protection laws in our handling of your data. This entails ensuring that the personal information we maintain about you is:

• Utilised lawfully, fairly, and transparently.
• Gathered solely for legitimate purposes, clearly communicated to you, and not employed in any manner inconsistent with those objectives.
• Pertinent to the purposes disclosed to you and restricted solely to those ends.
• Accurate and regularly updated.
• Retained only for the duration necessary for the stated purposes.
• Safeguarded securely.

Who We Are

We are a business that is independently owned and operated, operating under a license, with Triple Hearts Care serving as our trading name. Our Contact Us page provides comprehensive information about our identity, including our full company name, registered number, and office address

How to Contact Us

You can reach out to us via email or telephone, or you can fill out our online enquiry form. All of these contact options are conveniently accessible on our Contact Us page.

The information we collect and hold about you and why

The data we gather about you varies depending on your identity. Below, specific sections elucidate the information we collect for each respective group we engage with or encounter.

Your personal information will solely be utilised for the purposes we initially collected it for. However, should we reasonably determine the necessity to employ it for another compatible reason, we will do so. In such instances where we need to use your personal information for an unrelated purpose, we will notify you accordingly and provide an explanation regarding the legal basis permitting this action.

Please be aware that there might be occasions where we process your personal information without explicit knowledge or consent. Nevertheless, such actions will only be taken when mandated or authorised by law.

Clients and client families

If you are a client, prospective client, former client, or a family member of any of the aforementioned, we may gather, retain, and utilise the following categories of personal information about you:

• Personal contact details, such as your name, title, addresses, telephone numbers, email addresses, date of birth, gender, and any other pertinent information you believe would assist us in delivering the service you or your family require.
• Additionally, the personal data we collect encompasses health-related and other medical information, which falls under the category of sensitive data. This data is essential for us to render our services, and our lawful basis for processing it is its direct relevance to the provision of social care.

Job Applicants

If you are applying for a position with us, we may gather, retain, and utilize the following categories of personal information about you:

• Your IP address
• Personal contact details such as your name, title, addresses, telephone numbers, and personal email addresses
• Date of birth, gender, marital status, and dependents
• Salary, annual leave, pension, and benefits information
• Recruitment details, encompassing copies of right-to-work documentation, references, and any other information provided in a CV or cover letter
• Employment records, including job titles, work history, working hours, training records, and professional memberships.

Furthermore, to fulfill our obligations under employment law, we may also collect, store, and use the following special categories of more sensitive personal information:

• Information regarding your race or ethnicity, religious beliefs, and sexual orientation.
• Membership in a trade union.
• Details concerning your health, including any medical conditions, health records, and sickness records.
• Information regarding criminal convictions and offenses.

How is your personal information collected?

We usually obtain personal information directly from you. If you are applying for a job, we gather it through the application and recruitment process, or during your visit to our website or through the completion of Contact Us forms. Additionally, on occasion, we may acquire supplementary information from third parties, such as former employers, credit reference agencies, or other background check agencies.

How long do we keep your data

We will retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations.

Clients & clients’ families

In accordance with our legal and regulatory obligations, we are required to retain your data for a period of 7 years from the date of the last entry. Upon the expiration of this timeframe, all of your personal data will be permanently deleted

Job Applicants

If your application is successful, the retention of your personal information will adhere to the retention timescales applicable to our employees.

In the event that your application is unsuccessful but in compliance with our legal obligations, we may retain your personal information for up to 6 months after notifying you of the outcome of our recruitment decision, unless you have expressly granted us permission to retain your information for a longer duration.

Your Duty to Inform us of changes

The personal information we maintain about you must be accurate and up-to-date. Please notify us of any changes to your information during the application process.

Who has Access to Your Data?

Some of your information may be shared with:

• Relevant members of our staff, including care workers, who require this information to provide services to you or your family. We will only share the information necessary for our care workers to perform their duties.
• Our office personnel involved in managing and administering the care services you or your family receive.
• Other health and/or social care professionals and emergency services as deemed appropriate.

Your Rights

As the data we hold about you belongs to you, you have the following rights regarding the personal data we hold:

1. Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
2. Correction Right – if you believe any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct, up-to-date information. In addition, you can ask us to delete the incorrect or out-of-date information, and we will be happy to do so unless we are prevented by law or regulation.
3. Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed as a result of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.
4. Right to Restrict processing – in some limited circumstances, you have the right to restrict the processing of your data. See examples below: 
   1. if you want us to establish the data’s accuracy;
   2. where our use of the data is unlawful, but you do not want us to erase it;
   3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
   4. you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
5. Right of Objection to Processing – you have the right to object to us using your data for direct marketing purposes and profiling. For example, if there is something about your situation which makes you want to object to the processing as you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
6. Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
7. Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making. 

Changes to this privacy policy

We retain the right to revise this privacy notice at any time, ensuring to furnish you with a new privacy notice upon making significant updates. Should you have any inquiries regarding this privacy notice, kindly reach out to our Privacy Champion.